> ## Documentation Index
> Fetch the complete documentation index at: https://docs.solayer.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Physical Card

## How to Order Your Physical Card

Download the Solayer Pay app on iOS or Android.

<img src="https://mintcdn.com/solayerlabsinc/JVJagf8rOz8f5sCD/images/solayer-pay/solayer-pay-physical.png?fit=max&auto=format&n=JVJagf8rOz8f5sCD&q=85&s=c3d4757d569fd3f2855a0149701447bb" alt="Solayer Pay app download screen" width="1920" height="1080" data-path="images/solayer-pay/solayer-pay-physical.png" />

Access your Solayer Pay Dashboard:

* **Existing users:** Go to your Dashboard and tap **"Create a card"**.
* **New users:** First, complete Solayer Pay onboarding in the app (KYC + virtual card activation). Once your account is set up, you can order your physical card from the Dashboard.

Enter your shipping address and confirm your details.

<CardGroup cols={2}>
  <Frame>
    <img src="https://mintcdn.com/solayerlabsinc/JVJagf8rOz8f5sCD/images/solayer-pay/solayer-pay-physical-2.jpeg?fit=max&auto=format&n=JVJagf8rOz8f5sCD&q=85&s=4311cd75e1029e18f55e56e0db235794" alt="Solayer Pay Dashboard - Create a card" width="622" height="1280" data-path="images/solayer-pay/solayer-pay-physical-2.jpeg" />
  </Frame>

  <Frame>
    <img src="https://mintcdn.com/solayerlabsinc/JVJagf8rOz8f5sCD/images/solayer-pay/solayer-pay-physical-1.jpeg?fit=max&auto=format&n=JVJagf8rOz8f5sCD&q=85&s=f56f0bd7387d67184de8c62529daa9bd" alt="Solayer Pay - Enter shipping address" width="624" height="1280" data-path="images/solayer-pay/solayer-pay-physical-1.jpeg" />
  </Frame>
</CardGroup>

<Warning>
  Each Solayer Pay account is limited to **10 cards total**, including cancelled, closed, and inactive cards. Cancelling a card does not free up a slot, so please order thoughtfully — once you reach 10, you can't issue new cards on this account.
</Warning>

<br />

## Physical Card Fee

The physical card is **FREE** — you only pay shipping.

<Note>
  **Note for new users:** A one-time **\$20 account activation fee** applies when you set up your Solayer Pay account (covers your virtual card for the first year).
</Note>

<br />

## Shipping & Delivery

**Delivery time:** Depends on the shipping method you select at checkout.

**Shipping Address changes:** Once your order is submitted, the shipping address cannot be changed. Please double-check all details before confirming.

| Shipping Method       | Shipping Cost | Details                     |
| --------------------- | ------------- | --------------------------- |
| US Express            | \$24.99       | 2–5 business days, tracked  |
| International Express | \$59.99       | 5–11 business days, tracked |

*Shipping time includes card production time.*

## Activating Your Card

Once your card arrives:

1. Open the Solayer Pay app.
2. Tap **"Activate Physical Card"** and follow the on-screen prompts. You'll be asked to enter your card details and set your PIN.

<CardGroup cols={2}>
  <Frame>
    <img src="https://mintcdn.com/solayerlabsinc/JVJagf8rOz8f5sCD/images/solayer-pay/solayer-pay-physical-3.jpeg?fit=max&auto=format&n=JVJagf8rOz8f5sCD&q=85&s=712462898689c1f60c917c4b87011aa9" alt="Solayer Pay - Activate Physical Card screen" width="622" height="1280" data-path="images/solayer-pay/solayer-pay-physical-3.jpeg" />
  </Frame>

  <Frame>
    <img src="https://mintcdn.com/solayerlabsinc/JVJagf8rOz8f5sCD/images/solayer-pay/solayer-pay-physical-4.jpeg?fit=max&auto=format&n=JVJagf8rOz8f5sCD&q=85&s=a659e266230a886597c55d112674a11f" alt="Solayer Pay - Set PIN screen" width="621" height="1280" data-path="images/solayer-pay/solayer-pay-physical-4.jpeg" />
  </Frame>
</CardGroup>

<br />

## Using Your Physical Card

* **In-store purchases:** Use your card like any regular Visa card.
* **Contactless payments:** Tap-enabled for faster checkout at supported terminals.
* **ATM withdrawals:** Supported in most regions where Visa ATMs are available. Standard ATM and network fees may apply.
  * Maximum withdrawal amount per transaction: **\$250** (inclusive of any ATM surcharges)
  * Maximum attempts: **Three** within a rolling 24-hour period
* **Online purchases:** Use either your physical or virtual card number.
* **Apple Pay & Google Pay:** Add your physical card to your digital wallet directly from the app.

<br />

## FAQs

**Q: Can I still use my virtual card after activating the physical one?**
Yes. Both cards remain active and draw from the same Solayer Pay balance.

**Q: What if my card is lost or stolen?**
Freeze it immediately in the app, then order a replacement card.

**Q: How many cards can I have on one account?**
Each account is limited to 10 cards total including cancelled, closed, and inactive cards. Once you hit the limit, you cannot issue new cards — cancelling does not free up a slot. Please order thoughtfully.

**Q: Can I add my physical card to Apple Pay or Google Pay?**
Yes.

**Q: Is my PIN recoverable if I forget it?**
You can reset your PIN in the mobile app.

<br />

***

## Need Help?

If you have questions about your card or your order, reach the Solayer Pay support team through the app or at [support@solayer.org](mailto:support@solayer.org).