> ## Documentation Index
> Fetch the complete documentation index at: https://docs.solayer.org/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently Asked Questions about Solayer Pay, including eligibility, usage, fees, and supported countries.

## Card Application & Issuance

**Q1. What is Solayer Pay?**
Solayer Pay is a Visa-based card that lets users spend crypto in the real world. It's now open to all eligible users with a \$20/year membership fee.

**Q2. Who is eligible for Solayer Pay?**
Anyone who meets the KYC requirements and resides in a supported region can apply. Community Sale and Genesis Drop participants were part of the initial rollout.

**Q4. What is the application process for the card?**

* **Apply** – Visit the Card page of the Solayer app
* **Requirements** –
  * Must be 18+ with KYC verification
  * Must reside in a supported region
* **Membership Fee** – \$20/year
* **KYC Verification & Approval** – 3–5 business days
* **Virtual Card** – Use immediately upon approval via Apple Pay or Google Pay

**Q5. Will a physical card be available?**\
Yes, a physical card will be available soon.

<br />

## Card Features & Usage

**Q6. Where can I use Solayer Pay?**\
Anywhere Visa is accepted — online, offline, Apple Pay, and Google Pay.

**Q7. What is the difference between a virtual card and a physical card?**

* **Virtual Card** – Instantly issued for online purchases and mobile wallets
* **Physical Card** – Enables ATM withdrawals and in-store use (coming soon)

**Q9. How can I add a Solayer virtual card to my mobile wallet?**\
Please refer to the wallet adding tutorial.

**Q10. Can I withdraw cash from an ATM?**\
Yes, with the physical card (coming soon). Local ATM fees may apply.

<br />

## Fees & Transactions

**Q11. What fees apply to Solayer Pay?**

* **Membership Fee** – \$20/year
* **Top-Up Fee** – 1% per top-up
* **Transaction Fees** –
  * USD Transactions: \$0.15
  * International (non-USD): \$0.10 + 1.5%

**Q12. Can I use the card for international payments?**
Yes, with Visa’s real-time exchange rate. Fees apply: \$0.10 + 1.5%.

<br />

## Community Sale Participants

**Q13. What are the additional benefits for Community Sale participants?**
Community Sale participants were part of the early access rollout. Check the Solayer app for any applicable benefits on your account.

**Q14. What happens if I do not apply for the card?**\
Whitelisted users must apply within the designated period.

**Q15. Do Community Sale participants need to complete KYC again?**\
Yes, all users must reconfirm their KYC. Additional documentation may be required.

<br />

## Privacy, Security & Customer Support

**Q16. What should I do if I lose my card?**\
Freeze or unfreeze your card instantly from the Solayer Card Dashboard.

**Q17. How is my personal information managed?**\
Information is handled per the card provider’s privacy policy.

**Q18. How can I get customer support?**\
Via Solayer’s Discord channel.

<br />

## Supported Countries for Card Issuance

Solayer Pay is available in most countries except the following:

* Restricted U.S. States : Residents of the following U.S. states are **not eligible** to sign up for the Solayer Card:

|              |              |         |            |
| ------------ | ------------ | ------- | ---------- |
| Arizona      | Delaware     | Georgia | Idaho      |
| Louisiana    | Maryland     | Montana | Nevada     |
| New Mexico   | North Dakota | Ohio    | Oregon     |
| Rhode Island | South Dakota | Vermont | Washington |
| Wisconsin    |              |         |            |

## Restricted Countries and Territories (Global)

Residents or citizens of the following countries and territories are **not eligible** to sign up for the Solayer Card, regardless of their current place of residence:

|                              |                                  |             |                       |
| ---------------------------- | -------------------------------- | ----------- | --------------------- |
| Afghanistan                  | Albania                          | Andorra     | Australia             |
| Austria                      | Belarus                          | Belgium     | Bosnia-Herzegovina    |
| Bulgaria                     | Burkina Faso                     | Burundi     | Cambodia              |
| Canada                       | Central African Republic         | China       | Croatia               |
| Cuba                         | Cyprus                           | Czechia     | Darfur                |
| Democratic Republic of Congo | Denmark                          | Egypt       | Eritea                |
| Estonia                      | Finland                          | France      | Georgia               |
| Germany                      | Greece                           | Guinea      | Guinea Bissau         |
| Haiti                        | Hungary                          | Iceland     | India                 |
| Indonesia                    | Iran                             | Iraq        | Ireland               |
| Israel                       | Italy                            | Jamaica     | Jordan                |
| Kosovo                       | Lao People’s Democratic Republic | Latvia      | Lebanon               |
| Liberia                      | Libya                            | Lithuania   | Luxembourg            |
| Malaysia                     | Mali                             | Malta       | Moldova               |
| Monaco                       | Montenegro                       | Morocco     | Mozambique            |
| Myanmar                      | Netherlands                      | New Zealand | Nicaragua             |
| Nigeria                      | North Korea                      | Norway      | Palestinian Territory |
| Poland                       | Portugal                         | Qatar       | Romania               |
| Russia                       | San Marino                       | Serbia      | Slovakia              |
| Somalia                      | South Africa                     | South Korea | Spain                 |
| Sudan                        | Sweden                           | Switzerland | Syria                 |
| Thailand                     | Turkey                           | Uganda      | Ukraine               |
| United Arab Emirates         | United Kingdom                   | Vanuatu     | Venezuela             |
| Western Sahara               | Yemen                            | Palau       | Nepal                 |
| Vietnam                      |                                  |             |                       |