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Documentation Index

Fetch the complete documentation index at: https://docs.solayer.org/llms.txt

Use this file to discover all available pages before exploring further.

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How to Order Your Physical Card

Download the Solayer Pay app on iOS or Android. Solayer Pay app download screen Access your Solayer Pay Dashboard:
  • Existing users: Go to your Dashboard and tap “Create a card”.
  • New users: First, complete Solayer Pay onboarding in the app (KYC + virtual card activation). Once your account is set up, you can order your physical card from the Dashboard.
Enter your shipping address and confirm your details.
Solayer Pay Dashboard - Create a card
Solayer Pay - Enter shipping address
Each Solayer Pay account is limited to 10 cards total, including cancelled, closed, and inactive cards. Cancelling a card does not free up a slot, so please order thoughtfully — once you reach 10, you can’t issue new cards on this account.

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Physical Card Fee

The physical card is FREE — you only pay shipping.
Note for new users: A one-time $20 account activation fee applies when you set up your Solayer Pay account (covers your virtual card for the first year).

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Shipping & Delivery

Delivery time: Depends on the shipping method you select at checkout. Shipping Address changes: Once your order is submitted, the shipping address cannot be changed. Please double-check all details before confirming.
Shipping MethodShipping CostDetails
US Express$24.992–5 business days, tracked
International Express$59.995–11 business days, tracked
Shipping time includes card production time.

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Activating Your Card

Once your card arrives:
  1. Open the Solayer Pay app.
  2. Tap “Activate Physical Card” and follow the on-screen prompts. You’ll be asked to enter your card details and set your PIN.
Solayer Pay - Activate Physical Card screen
Solayer Pay - Set PIN screen

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Using Your Physical Card

  • In-store purchases: Use your card like any regular Visa card.
  • Contactless payments: Tap-enabled for faster checkout at supported terminals.
  • ATM withdrawals: Supported in most regions where Visa ATMs are available. Standard ATM and network fees may apply.
    • Maximum withdrawal amount per transaction: $250 (inclusive of any ATM surcharges)
    • Maximum attempts: Three within a rolling 24-hour period
  • Online purchases: Use either your physical or virtual card number.
  • Apple Pay & Google Pay: Add your physical card to your digital wallet directly from the app.

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FAQs

Q: Can I still use my virtual card after activating the physical one? Yes. Both cards remain active and draw from the same Solayer Pay balance. Q: What if my card is lost or stolen? Freeze it immediately in the app, then order a replacement card. Q: How many cards can I have on one account? Each account is limited to 10 cards total including cancelled, closed, and inactive cards. Once you hit the limit, you cannot issue new cards — cancelling does not free up a slot. Please order thoughtfully. Q: Can I add my physical card to Apple Pay or Google Pay? Yes. Q: Is my PIN recoverable if I forget it? You can reset your PIN in the mobile app.

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Need Help?

If you have questions about your card or your order, reach the Solayer Pay support team through the app or at support@solayer.org.