FAQ

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Card Application & Issuance

Q1. What is Solayer Pay? Solayer Pay is a Visa-based card that lets users spend crypto in the real world. It’s now open to all eligible users with a $20/year membership fee. Q2. Who is eligible for Solayer Pay? Anyone who meets the KYC requirements and resides in a supported region can apply. Community Sale and Genesis Drop participants were part of the initial rollout. Q4. What is the application process for the card?

• Apply – Visit the Card page of the Solayer app
• Requirements –
  • Must be 18+ with KYC verification
  • Must reside in a supported region
• Membership Fee – $20/year
• KYC Verification & Approval – 3–5 business days
• Virtual Card – Use immediately upon approval via Apple Pay or Google Pay

Q5. Will a physical card be available?
Yes, a physical card will be available soon.

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Card Features & Usage

Q6. Where can I use Solayer Pay?
Anywhere Visa is accepted — online, offline, Apple Pay, and Google Pay. Q7. What is the difference between a virtual card and a physical card?

• Virtual Card – Instantly issued for online purchases and mobile wallets
• Physical Card – Enables ATM withdrawals and in-store use (coming soon)

Q9. How can I add a Solayer virtual card to my mobile wallet?
Please refer to the wallet adding tutorial. Q10. Can I withdraw cash from an ATM?
Yes, with the physical card (coming soon). Local ATM fees may apply.

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Fees & Transactions

Q11. What fees apply to Solayer Pay?

• Membership Fee – $20/year
• Top-Up Fee – 1% per top-up
• Transaction Fees –
  • USD Transactions: $0.15
  • International (non-USD): $0.10 + 1.5%

Q12. Can I use the card for international payments? Yes, with Visa’s real-time exchange rate. Fees apply: $0.10 + 1.5%.

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Community Sale Participants

Q13. What are the additional benefits for Community Sale participants? Community Sale participants were part of the early access rollout. Check the Solayer app for any applicable benefits on your account. Q14. What happens if I do not apply for the card?
Whitelisted users must apply within the designated period. Q15. Do Community Sale participants need to complete KYC again?
Yes, all users must reconfirm their KYC. Additional documentation may be required.

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Privacy, Security & Customer Support

Q16. What should I do if I lose my card?
Freeze or unfreeze your card instantly from the Solayer Card Dashboard. Q17. How is my personal information managed?
Information is handled per the card provider’s privacy policy. Q18. How can I get customer support?
Via Solayer’s Discord channel.

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Supported Countries for Card Issuance

Solayer Pay is available in most countries except the following:

• Restricted U.S. States : Residents of the following U.S. states are not eligible to sign up for the Solayer Card:

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Restricted Countries and Territories (Global)

Residents or citizens of the following countries and territories are not eligible to sign up for the Solayer Card, regardless of their current place of residence: