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Card Application & Issuance

Q1. What is the Solayer Emerald Card?
The Solayer Emerald Card is a Visa-based card for eligible Solayer users to spend their crypto. Community Sale participants and Airdrop Recipients are automatically whitelisted and eligible to apply.

Q2. Who is eligible for the Solayer Emerald Card?
Community Sale and Genesis Drop participants are included in the whitelist and can claim the Solayer Emerald Card from the Card page of the Solayer app.
General users will be able to purchase a card later.

Q4. What is the application process for the card?

  • Claim Your Card – Apply on the Card page of the Solayer app
  • Eligibility – Community Sale and Genesis Drop participants only
  • Requirements –
    • Must be 18+ with KYC verification
    • Must reside in a supported region
    • Community Sale users may skip KYC by sharing data via Buidlpad
  • Activation Fee – $10 for Genesis Drop users, free for Community Sale users
  • Application – Complete the card application form
  • KYC Verification & Approval – 3–5 business days
  • Virtual Card – Use immediately upon approval via Apple Pay or Google Pay

Q5. Will a physical card be available?
Yes, a physical card will be available soon.


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Card Features & Usage

Q6. Where can I use the Solayer Emerald Card?
Anywhere Visa is accepted — online, offline, Apple Pay, and Google Pay.

Q7. What is the difference between a virtual card and a physical card?

  • Virtual Card – Instantly issued for online purchases and mobile wallets
  • Physical Card – Enables ATM withdrawals and in-store use (coming soon)

Q9. How can I add a Solayer virtual card to my mobile wallet?
Please refer to the wallet adding tutorial.

Q10. Can I withdraw cash from an ATM?
Yes, with the physical card (coming soon). Local ATM fees may apply.


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Fees & Transactions

Q11. What fees apply to the Solayer Emerald Card?

  • Top-Up Fee – 1% per top-up
  • Transaction Fees –
    • USD Transactions: $0.15
    • Bank fees for non-USD spend: $0.10 + 1.5%

Q12. Can I use the card for international payments? Yes, with Visa’s real-time exchange rate. Fees apply: $0.10 + 1.5%.


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Community Sale Participants

Q13. What are the additional benefits for Community Sale participants?
Free activation and waived application fee.

Q14. What happens if I do not apply for the card?
Whitelisted users must apply within the designated period.

Q15. Do Community Sale participants need to complete KYC again?
Yes, all users must reconfirm their KYC. Additional documentation may be required.


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Privacy, Security & Customer Support

Q16. What should I do if I lose my card?
Freeze or unfreeze your card instantly from the Solayer Card Dashboard.

Q17. How is my personal information managed?
Information is handled per the card provider’s privacy policy.

Q18. How can I get customer support?
Via Solayer’s Discord channel.


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Supported Countries for Card Issuance

The Solayer Emerald Card is available in most countries except the following:

  • Restricted U.S. States : Residents of the following U.S. states are not eligible to sign up for the Solayer Card:
ArizonaDelawareGeorgiaIdaho
LouisianaMarylandMissouriMontana
NevadaNew MexicoNorth DakotaOhio
OregonRhode IslandSouth DakotaUtah
VermontWashingtonWisconsinWyoming
  • Restricted Countries and Territories (Global) : Residents or citizens of the following countries and territories are not eligible to sign up for the Solayer Card, regardless of their current place of residence:
AfghanistanAlbaniaAndorraAustralia
AustriaBelarusBelgiumBosnia-Herzegovina
BulgariaBurkina FasoBurundiCambodia
CanadaCentral African RepublicChinaCroatia
CubaCyprusCzechiaDarfur
Democratic Republic of CongoDenmarkEriteaEstonia
FinlandFranceGeorgiaGermany
GreeceGuineaGuinea BissauHaiti
HungaryIcelandIndiaIndonesia
IranIraqIrelandIsrael
ItalyJamaicaJordanKosovo
Lao People’s Democratic RepublicLatviaLebanonLiberia
LibyaLithuaniaLuxembourgMalaysia
MaliMaltaMoldovaMonaco
MontenegroMoroccoMozambiqueMyanmar
NetherlandsNew ZealandNicaraguaNigeria
North KoreaNorwayPalestinian TerritoryPoland
PortugalQatarRomaniaRussia
San MarinoSerbiaSlovakiaSomalia
South AfricaSouth KoreaSpainSudan
SwedenSwitzerlandSyriaThailand
TurkeyUgandaUkraineUnited Arab Emirates
United KingdomVanuatuVenezuelaWestern Sahara
Yemen

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