Issuance Procedure
KYC Guide
A step-by-step guide to completing the KYC process to unlock and receive your Solayer Emerald Card.
How to Complete KYC to Claim Your Solayer Emerald Card
To receive your Solayer Emerald Card and unlock its features, you’ll need to complete a simple KYC (Know Your Customer) verification process.
Follow the steps below to get verified and claim your card!
Step 1: Start the KYC Process
- Go to the Solayer Card page.
- Click the “Continue” button to proceed with KYC.
- You’ll be redirected to our verification partner, Sumsub.
Step 2: Begin Verification with Sumsub
- On the Sumsub screen, click “Continue” to begin the KYC process for Solayer Labs.
- Make sure you’re using a secure internet connection.
Step 3: Confirm Your Country of Residence
- Select “All countries except USA” if you are not a U.S. resident.
- ⚠️ If you are a U.S. resident, please select “United States of America”.
- Click “Continue” to proceed.
Step 4: Choose Your Device for Verification
- You can complete the process on your current device or switch to your phone.
- Click “Continue on this device” to proceed.
Step 5: Enter Your Personal Information
Fill in the following details:
- Country
- State
- City
- Address
- Postal code
- Occupation
- Annual salary
Once complete, click “Continue.”
Step 6: Email Verification
- Enter your email address to receive a verification code.
- Click “Send verification code.”
- Check your inbox and enter the code to verify your email.
Step 7: Select Your Identity Document
- Choose your document type from the list (e.g. Passport, Driver’s License, or Aadhaar card).
- Select the issuing country.
- Click “Continue.”
Step 8: Upload Your Identity Document
- Upload both the front and back sides of your ID.
- Accepted formats: JPG, PNG, HEIC, WEBP, PDF (max 50MB).
- Click “Continue.”
Step 9: Face Verification
- Prepare your camera for a quick liveness check.
- Make sure your face is clearly visible and you’re not wearing hats, glasses, or masks.
- Click “Continue” to start face verification.
Step 10: KYC Complete
Once verified, you’ll see the message:
“Your profile has been verified.”
Return to the Solayer card page to check your status and proceed with claiming your card.
Step 11: Application Processing Time
- After completing KYC, your application will take 3–5 business days to process.
- You will receive an email notification once your Solayer dashboard and card are ready.
Need Help?
If you face any issues during the KYC process, reach out to the Solayer Discord Community for support.